Warehouse Services Ecom-Home-Slides-shop Call Centre Services Mobile Commerce

IT Solutions

IT Solutions

Our software modules are engineered by our in house team of developers. Our solutions are fully integrated to give your customers a truly multi channel experience.

Our Services

services2

Choose from our complete range of software and service solutions to support your business through every channel available to market.

Meet the Team

Meet the Team

Our team has extensive experience in delivering high quality solutions for businesses within a wide range of product verticals

Prism DM is the premier UK solutions provider for out-sourced, yet fully integrated, fulfilment services for forward thinking multi-channel retailers

We apply the extensive experience of our top management team and business analysts to develop innovative solutions, based on core stable systems, and deliver these tailor-made to your business, presented through our highly trained service agents to delight your customers.

Imagine – Service levels that you can rely on, every day, year on year.

With top class support for every aspect of your fulfilment needs, from Customer Service, Supply Chain Management, Central and Remote Inventory Control, Retail POS systems and Stock Replenishment, through Web Shop engineering and Hosting, to complete CRM systems – we will release your time and resource to focus on your business development.

In short, we’ll make your customers want to shop with you at every opportunity.

Our clients include:

  • RNLI
  • Macmillan Cancer Support
  • Tie Rack
  • Agent Provocateur
  • National Trust
  • Oliver Sweeney
  • Long Tall Sally
  • Nauticalia
  • The Injured Jockeys Fund
  • Rarewaves
  • Sport Pursuit
  • Market United Kingdom
  • PKTMNY

What services do Prism DM offer?

Fulfilment

  • B2C Pick, Pack and Despatch
  • Reverse logistics
  • Cross dock and bulk break shipments
  • B2B Distribution for wholesale and retail outlets
  • Batch and Sell by Date Management

Ecommerce Platform

  • Multi currency, multi language
  • Dynamic content based on IP
  • Integrated checkout and payments
  • Reviews, Blogs, Collect from Store
  • Content Management System
  • Zoom and Imagery Modules

Software

  • Ecommerce Platforms
  • EPoS Web Based Solutions
  • Warehouse Management Systems
  • Customer and Order Management
  • Payment Processing
  • B2B Wholesale and Retail Management
  • Global Stock Management and Distribution

Contact Centre

  • Order and service call handling
  • Post order handling
  • Email response
  • Payment Processing
  • Catalogue Requests
  • Customer contact and case management
  • Call recording and SLA reporting

Integrations

  • Credit and debit card payments
  • Non card based payments – PAYPAL, Direct Debit, Bank Transfer
  • Carrier Services – TNT, Ups, Parcelforce, Royal Mail
  • US Sales Tax with Avalara
  • Affiliate Integrations – AWIN, CJ, Trade Doubler
  • International address lookup and validation
  • KYC Identity Checks
  • Social Media