About Prism DM

Our vision is to become the e-commerce and fulfilment solution provider of choice for both pure-play e-tailers and omni-channel retailers alike. To strive for the perfect e-commerce experience from order through fulfilment to delivery for clients whilst maximising convenience, value for money and choice for their customers.

About Prism DMWith a head office now at Southwood in Farnborough, Prism DM has been providing fulfilment and call centre solutions for over 20 years. We provided our very first e-commerce solution back in 1998, at the very earliest stages of on-line shopping.  We have since developed a complete range of services from order processing and fulfilment, to delivery and returns to continue to meet the challenges of multi-channel retailing, and truly servicing every channel to market.

Prism software is now supporting operations in the USA, Canada and Germany as well as the UK.

The Prism DM team have considerable experience in the sector and have assisted many clients through key stages in their UK business development including:
Lands End, Innovations, Boden, Charles Tyrwhitt, BSkyB Open, International Master Publishers, Neckermann Versand, Trois Suisses.

Fulfilment by definition is the achievement of something desired, promised or predicted or the meeting of a requirement, condition or need

To this end, Prism DM prides itself on the bespoke nature of all of its solutions and doesn’t subscribe to the “off the shelf” approach of some providers.  We are happy to design anything from a genuine end-to-end solution to a specific service using any one of our service modules.

Global Despatch Rules Engine

CMS
Content Management across all international channels
BMS
Branch Merchandising system – stock control and sales across stores
WMS
Warehouse Management System
API
Address lookup, payment gateway, tax calculation and carriers
MIS
Data warehouse and reports available on line
CRM
Customer Relationship Management – history across all channels
WEB
Front end design, build and hosting. Localised language and currency