Our agents have access to the same end to end visibility of data to communicate effectively with all of your customers - any time.
Whatever the stage of their order, the status of your stock, the method of order, or the status of their account, our agents are trained to deal quickly with any customer contact in a friendly and professional fashion, in accordance with your service policies.
Imagine - up to 120 real people available 7 days a week to advise, sell, or reassure your customers, by telephone, email or post.
And with our Retail POS systems, you can leverage your in-store staff into Customer Service agents for your whole business, wherever they are, and however your customers make contact. You can also turn your Web Shop into a Customer Service centre for all of your customers.
Back office functions such as multi-currency payment processing, fraud control, coupon capture, return processing and Personal Account administration are all here now to compliment your business needs. And you have complete visibility and keep control of all activities through Prism Net, our on-line reporting suite.
In short, we'll deliver a complete service to your customers that will positively differentiate you from your competitors.