Prism DM - the fulfilment people
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MULTI-LINGUAL
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.. deliver the same message across all contact channels
 
 
 
Our agents have access to the same end to end visibility of data to communicate effectively with all of your customers - any time.
 
Whatever the stage of their order, the status of your stock, the method of order, or the status of their account, our agents are trained to deal quickly with any customer contact in a friendly and professional fashion, in accordance with your service policies.

Imagine - up to 120 real people available 7 days a week to advise, sell, or reassure your customers, by telephone, email or post.

And with our Retail POS systems, you can leverage your in-store staff into Customer Service agents for your whole business, wherever they are, and however your customers make contact. You can also turn your Web Shop into a Customer Service centre for all of your customers.

Back office functions such as multi-currency payment processing, fraud control, coupon capture, return processing and Personal Account administration are all here now to compliment your business needs. And you have complete visibility and keep control of all activities through Prism Net, our on-line reporting suite.

In short, we'll deliver a complete service to your customers that will positively differentiate you from your competitors.
 
 
special services for special brands
 
Winner 2010 Supplier Awards IDIS
 
CLIENT COMMENTS
"I have worked with Prism for many years and it is difficult to fault their professionalism and enthusiasm. But it is their understanding of mail order, built from working with so many direct businesses that makes them a experienced partner rather than simply a supplier"
Phil Randles
Managing Director
Calendars Direct
 
 
CONTACT US
ONLINE
Click Here
TELEPHONE
+44 (0)1252 556900
FAX
+44 (0)1252 556911
EMAIL
sales@prism-dm.co.uk

Columbia House
Apollo Rise
Southwood
Farnborough
GU14 0GT
 
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© 2012 Prism DM