Prism DM have long recognised the importance of dealing with a customer return in a friendly and efficient way, and has developed a full range of services to assist with this. With return rates for direct sales of fashion possibly accounting for 30% of a season’s demand, making that process as simple and efficient as possible helps our clients provide excellent Customer Service and make best use of purchased stock.
Key features and benefits
- Smart Carrier selection for collection from customers
- Full integration with carriers
- System produced Return Address Labels
- Customer return item receipts and inspection
- Recycle Return items to Saleable Stock or to Suppliers
- Fast Customer Service entry for refund or exchange